Keep it Simple
The telephone is most likely one of the first pieces of technology you learned how to use. Even if you have never quite understood how it works, you know it's easy to handle. Pick it up, dial, talk, and that's about it. Even the set up of a typical landline takes all of about two seconds. That's why it's strange that many VoIP companies continue to sling technical jargon every chance they get, while they develop products that are complex and often difficult to set up for those who aren't gadget aficionados. The effects of this complexity have been considered by a number of sources. Network World featured a post that dealt with:
"...the issue of solving VoIP service problems particularly if you aren't a tech geek...Underlying the issue of whether VoIP can succeed is the problem that arises simply because communications products have become so complex..."
The writer goes on to cite the ever-growing trend of producing novel-length cell phone manuals, but suggests that's tame compared to what many VoIP providers put you through. So, is VoIP simply too complex to deal with? Absolutely not. It can be just as easy to work as your normal phone, while providing you with so much more. And we're here to show you how to make it happen:
"My people, a (Birmingham, Ala.)-based VoIP provider...has developed a series of applications that virtually anyone can understand but don't always associate with traditional voice service." (From Telephony online)
As the article points out, features have not been sacrificed in the name of simplicity:
"Instead of delving into communications management and Web interfaces that allow users access to all kinds of features, my people is focusing on...'life management tools.'"
VoIP should make your everyday life easier. It should never be a hassle to use or set up. So, just how easy is it to get my people up and running? It's just about the same as setting up that old landline:
"All you need is a high speed internet connection, and your regular telephone. my people will provide the rest."
The phone has always been there for you. Now it can do more for you than you ever hoped, but that doesn't mean it should be a pain to use.